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Privacy Policy

Your privacy is our first priority. We aim to keep all of your data secure and confidential. Trusted Support Services specialize in processing and submitting applications for government trusted travel programs. Please also read our Terms & Conditions page to learn how (TSS) does business.

 

Trusted Support Services is not a government agency.

 

All information collected from the nexus-card.ca website and from application forms submitted to Trusted Support Services is considered confidential and will not be passed on to any third parties.

 

We do not use cookies on the nexus-card.ca website to collect data about applicants

Data Collection

Data on this site is collected from email inquiries and from applications submitted by interested parties. Data collected on this site may be used in the following ways:

  1. Your email address and personal data is used for the sole purpose of executing your requested services.

Application Forms

Trusted Support Services application forms only contain data required by the government to process an immigration visa or check eligibility for a trusted traveler program.

Application forms submitted via this website by clients who have paid our PayPal service fee are kept for 60 days in the event that the applicant makes a Payment dispute against Trusted Support Services. In this event the application may be uploaded to Payment processor to prove the applicants consent to Trusted Support Services.

Application forms submitted via this website by clients who do not pay our service fee are kept for 14 days in the anticipation that the applicant will make the appropriate payment. After this time the application is deleted or destroyed.

Applications from applicants who cancel their service with Trusted Support Services are deleted or  destroyed immediately

Note: We never print out paper copies of any electronic or faxed application forms

 

Child Applicants

We only accept applications from child (under 18) applicants if accompanied by authorization from parents or legal guardians. All of our application forms have a section for parental consent. All communication from Trusted Support Services relating to a child applicant is conducted via email with their parent or legal guardian.

 

Credit Card Information

Credit card information is used solely for the purpose described on the application form. Staff members using an applicant’s credit card data are heavily monitored. Trusted Support Services does not allow staff to copy or store credit card information.

Emails from applicants containing credit card details are deleted immediately. This does not include emails containing credit card information on a Trusted Support Services application form. Application forms are kept for 180 days after Trusted Support Services has carried out the contracted services.

Telephone Support

Trusted Support Services help process and submit your application as contracted and will confirm certification, application number and profile login details by email. For all inquiries and status questions, you should call Customs and Border Protection External Support on Tel:+1. 866 530 4172 quoting your application number provided in your confirmation email.

 

Respecting Your Privacy

All employees are trained in Trusted Support Services privacy policy and are committed to protecting your personal information.

We respect your privacy by not operating a dedicated call center. Our staff members are not allowed to communicate with clients in any other way than by email in response to a Clients question or to chase up missing information and service payment fees.

Data Security

We ensure that all data sent to Trusted Support Services is protected and secure from unauthorized access. We use appropriate physical and electronic management procedures to safeguard and secure the information we collect online. Such procedures include the latest in encryption technology and firewall protection.

If you have a specific question about our privacy policy, please email: info@nexus-card.ca

 

 

 

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