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Contact Us

Immigration TS - Nexus Department

All Support is processed by email and the fastest response time is via the contact form found to the right of this page.

To ensure a faster response, please be sure to submit a message that most closely describes your question. Please include your existing membership number/PASSID and/or UserID.

Support requests/questions without existing membership number/PASSID and/or UserID may take longer.

Status Updates

It maybe possible at times for email notifications to arrive in your email inbox junk/spam folders.

If you have previously applied and require a status update, Please check your email inbox, including any spam/junk folders before contacting us for any status updates.

GMAIL accounts have recently had severe issues with legitimate emails arriving in junk/spam folders.


Send us an email:


 or use the Customer Contact form on the right

FAX Toll Free: 1.833-US-NEXUS



(Do not send applications to our contact center!  All forms must be electronically submitted by online application, e-mail or fax!)

Customer Service & Complaints by mail

Immigration TS - Nexus Department

1 Rideau St




 (For security purposes, calls may be traced, recorded and/or monitored)



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